Privacy Policy

Last Updated: March 16, 2026

1. Introduction

At CedarGrove Finance & Governance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, including through our website, contact forms, service inquiries, and messaging services. Our practices are intended to comply with applicable Canadian privacy laws, including PIPEDA, and industry requirements for Application-to-Person (A2P) messaging.

By using our services or submitting your contact information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following personal information from you:

Contact information: name, phone number, email address, mailing address, organization name
Service information: details related to your inquiry, requested services, consultation needs, governance or financial support needs, and communication history
Messaging consent: your explicit opt-in consent to receive text messages (SMS/MMS), emails, or other electronic communications
Other optional information: any additional information you voluntarily provide through forms, emails, phone calls, or consultation requests

This information is collected only for the purposes of providing our services and communications, and for improving customer experience.

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • Responding to inquiries and consultation requests
  • Scheduling meetings, calls, follow-ups, and service-related communications
  • Sending reminders, updates, customer care messages, and promotional communications only where you have explicitly opted in
  • Delivering requested services and maintaining client communication records
  • Improving our services, operations, and customer experience
  • Complying with legal, regulatory, and recordkeeping obligations

All electronic communications that fall under A2P messaging will follow applicable industry regulations and carrier requirements.

Message frequency may vary depending on your inquiry activity, service requests, and promotional participation. Message and data rates may apply based on your mobile carrier plan.

4. Sharing Your Information

We do not sell or share your personal information for marketing purposes.

Limited information may be shared with trusted service providers or subcontractors only for operational support, including:

  • Website hosting and website operations
  • CRM, email, and secure communication platform support
  • Scheduling, client communications, or business administration support
  • Platform providers used to securely process messages and maintain communication records

We never share text messaging originator opt-in data or consent information with any third parties for any purpose other than operational support required to provide our services.

5. Messaging Consent & Opt-Out

We obtain your explicit consent to receive SMS/MMS and other electronic communications through our website contact forms, consultation request forms, appointment or booking forms, intake forms, or other written or digital submissions where you voluntarily provide your phone number and, where applicable, check an unchecked consent box agreeing to receive communications from us.

Consent is never assumed, pre-checked, automatically granted, or required as a condition of purchasing or receiving our services.

All SMS/MMS communications are sent only after explicit opt-in consent has been recorded and retained in accordance with industry requirements.

To unsubscribe from SMS messages:

  • Reply STOP to any text message received from us.
  • You will receive a confirmation message and will no longer receive further SMS communications unless you opt in again.

To re-subscribe, you may submit a new form through our website or contact us directly.

For assistance:

  • Reply HELP to any message, or
  • Contact us at contact@cedargrovefinance.ca or 778-562-5291

Message frequency may vary. Message and data rates may apply.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand how visitors interact with our site, remember preferences, improve functionality, and support website performance and security.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

We do not use cookies to collect or share mobile opt-in data with third parties.

7. Data Security and Retention

We take the security of your personal information seriously. Measures may include:

  • Digital safeguards such as secure systems, restricted access, and password-protected tools
  • Administrative safeguards such as limited internal access and privacy-conscious handling practices
  • Physical safeguards where applicable for business records and devices

Only authorized personnel and trusted service providers may access your data where necessary for operational purposes.

Data retention:
Your personal data is retained only as long as necessary to provide services, fulfill legal obligations, maintain business records, or comply with industry standards for messaging consent retention and regulatory requirements.

8. Your Rights

Subject to applicable law, you have the right to:

  • Request access to your personal information
  • Request corrections to your personal information
  • Request deletion of your personal information, where applicable
  • Withdraw consent to communications, subject to legal or contractual limitations

To exercise your rights, please contact us at:

Email: contact@cedargrovefinance.ca
Phone: 778-562-5291

Requests will be processed promptly, and your messaging preferences will be updated accordingly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, A2P compliance requirements, or business practices.

The “Last Updated” date above indicates the most recent revision. We encourage you to review this policy periodically.

10. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

CedarGrove Finance & Governance
Email: contact@cedargrovefinance.ca
Phone: 778-562-5291
Website: https://cedargrovefinance.ca/

For additional information regarding your rights and obligations, please review our Terms of Service at:
https://cedargrovefinance.ca/terms-conditions/